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A Guide To Water Quality

Water quality is absolutely paramount to us

Folkestone & Dover Water Services does everything necessary to ensure, with certainty, that when water leaves our mains it is safe for you to drink.

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Water Quality is what we’re about

Folkestone & Dover Water Services is committed to supplying you with safe water of the highest quality. During 2007 we:

  • treated and supplied 46 million litres of water daily
  • conducted over 17,000 tests on the water from treatment works, storage reservoirs and customers' taps
  • achieved 99.93% compliance with the standards laid down by the current Drinking Water Regulations.

The Chief Inspector of our Regulator, the Drinking Water Inspectorate (DWI), publishes a report every year on the performance of each water company in England & Wales.
View the latest report for the Southern region at: www.dwi.gov.uk This link will open in a new window

In the Consumer Information section of the DWI website, you will find Drinking Water Reports. Here you can find out how many tests Folkestone & Dover Water Services have carried out for the various parameters and the levels found. The DWI website also has other consumer information that you may find of interest, so while you’re there, have a look around!

For the latest edition of our own Water Quality Report click here This link will open in a new window (PDF 427KB).
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Water Quality – Protection of your supply

Water companies have special legal powers under the Water Regulations Act to protect water supplies against contaminations, waste and misuse. We enforce the water fittings regulations, which guard against contamination from backflow, back-siphonage or interconnection of water from other sources. Please contact us if you are planning any plumbing work and would like advice about the Regulations.

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Water Quality - Your questions

We realise that from time to time you may have queries with the taste, smell or appearance of your water. The following guides are intended to help you check the quality of your water. It also provides an insight on how sometimes the things you do (or equipment you use) everyday, can affect your water.

Click on one of the links below for information on:

Should you not find the answers you seek here, please contact us and we’ll do our best to resolve your issue.
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