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Below is an illustration of your water meter |
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The black numbers on your meter show the amount of water you have used and it is these that are used for your bill. (1 cubic metre = 1,000 litres = 220 gallons) The red numbers on the right hand side denote one hundredth of a cubic metre and can be used to check consumption or leakage. Only the black numbers are read for your bill. Please contact us if you have any queries about reading your meter. |
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Taking A ReadingA meter reading taken by the Company is evidence of the water consumed except:
In either case the Company will estimate the quantity supplied during the period when the meter had stopped or failed to register correctly. The Company may estimate a reading if it has not been possible to read the meter. The Customer may provide an actual reading to replace an estimated reading. Estimates are based on historical data for an equivalent period. If a reading is provided by the Customer, charges will be recalculated on the information supplied. The first account for a new metered supply will be based on an actual reading. Where the start of a Billing Year falls between two meter readings, the total volume recorded for the reading period will be apportioned on a daily basis between the period up to 31 March and the period after that date. Volumetric charges will be calculated at the rates for the two relevant Billing Years. The Company may fit a device for reading meters that are not readily accessible. If there is a discrepancy between the readings of the meter and the device, then the reading of the meter will be used. |
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More About Water Meters: |
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