We are on a continuous programme to fix the leaks in our own pipe network. However, it is estimated that 30% of leaks are from customers' pipes. So, it's critical that you make sure no water is being wasted via leaks in supply pipes feeding into your home, or from pipework inside. If you suspect a leak, call us immediately and ask for our Free Leak Detection service.

Contents of this page:

• Free Leak Detection and Low Cost Repair Deal
• Further Low-Cost Opportunities
• Paying For Leaks

Free Leak Detection and Low Cost Repair Deal

To help you with this problem we now offer a low-cost repair deal, and will always make our experienced staff available free of charge to assist in locating leaks. If a leak is found we'll let you know immediately, along with details of the repair required.

Further Low-Cost Opportunities

In some cases, when we are working on our own pipe network, we are able to offer customers the option of us replacing their pipes at the same time - at a special low price. Customers who also opt for a meter will receive further discount on the cost of pipe replacement. Full details of the choices are available on request.

Paying For Leaks

The Company will charge for all water passing through the meter including water lost by leakage, from the Customer's supply pipe, waste or otherwise, except water used for firefighting purposes.

The Company follows a Code of Practice on leakage for Domestic Customers. A copy is available on request and a summary provided below.

For Domestic Customers, the Company will make an adjustment to its charges where leakage has occurred, on the first occasion only. In exceptional circumstances a further allowance may be considered. No allowance will be made if:

• there is a further leak
• a leak has been caused by the negligence of the Customer
• the Customer knew or should have known there was a leak and failed to repair it.

Allowances will be calculated so that charges will be based on past normal consumption. Where there is no record of past consumption the allowance will be based on typical usage for a typical household of a similar type. This will be reviewed if the Customer is subsequently found to have a significantly lower usage when the meter is next read.

Allowances will only be given in respect of the period of abnormal use and for no longer than 12 months.

More About Water Efficiency:

• Save Water
• Leaks
• Gardening
• Back To Water Efficiency Homepage