Sadly, throughout the country, criminals are gaining entrance to people's homes to steal from them by claiming to be from a utility company, we call these criminals "bogus callers'. In many cases they claim to be from the 'water board' checking out a water related problem. Being the victim of a bogus caller is extremely distressing, however, with a few precautions you can help guard against letting a bogus caller into your home.
Listed below are a number of ways that you can spot the difference between a bogus caller and a genuine FDWS caller.
When Bogus Callers Knock On Your Door They Will:
Not have an appointment
Not generally have any type of uniform or arrive in any official van
Not be willing for you to study their identity (if they have any).
Usually work in pairs
Try and make you feel under pressure
When Official Callers Knock On Your Door They Will:
Make an appointment where possible. They will have your personal details on record and will be able to write/phone for an appointment.
Be only too happy for you to look at the I.D. they carry.
Wear a company uniform, and may have a company van.
Understand if you do not let them in, and will not put you under pressure.
If A Bogus Caller Gains Entry To Your Home:
If there are two of them, one will stay with you and the other will go to another part of the house.
If they are working alone, then they will ask you to do something, which separates you from them.
If An Official Caller Gains Entry To Your Home:
They will only go to one point in your home e.g. gas/electric/water meter, kitchen stop valve.
They will want you to stay with them.
What To Do If A Stranger Knocks On Your Door
If a stranger, claiming to be from a utility company, knocks on your door and wants to come in, even if you are expecting them, you should make sure you take the following steps to protect yourself and your property.
Think before you open the front door.
If you have a spy-hole in your door look through it, and without opening the door, ask to see identification. Or, if you have a door chain then put it on and ask to see identification.
Always ask for identification from any stranger wanting access to your premises. Check it carefully, don't just glance at it.
Find out further information. If they say they are from FDWS, ring us on 0845 888 5 888 to confirm their identity.
Look at their clothing to see whether it is branded with our logo. Also look to see if they have a van with our logo on it parked on the road.
If you are worried dial 999 and call the police.
STOP & THINK - If in doubt keep them out.
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